Shipping & Returns


All orders take 1-3 days to process. We cannot guarantee an exact shipping time due to our shipping facility being international and we have no way to control exactly how fast your order may arrive. Most customers receive their order within a week of placing their orders. We try our best to make sure you receive the correct product and as soon as possible.
You will receive one email confirming that we have received your order and it is process. Then you should receive another email stating that your product has shipped.


We are confident you will love your purchase at Charmella, however to ensure 100% satisfaction to our customers we offer a 14-Day Return Policy.
You must contact us and notify us within 14 days after the delivery date. Your item must be unused and in the same condition that you received it in the original packaging. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted.
Once your return is received and inspected, we will send you a refund confirmation email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only refund/replace items if they are defective or damaged, send us an email at